Love the service department friendly and efficient . Pete gave me a ride to work and was very friendly. Josh and Elaine helped me in service department
We had a great experience with Kevin. He was awesome. No pressure just the facts. He was very knowledgable about all of their products. I recommend him fully.
Kudos to University! Josh R. took our car in and talked with insurance adjustor. He kept us in the loop about the repairs and returned our car earlier than promised. He even had it washed and vacuumed for me. Now that is professionalism personified! Great service! Great people!
Excellent and attentive. Liked the word find books to pass time
The lady who drove me to work and picked me up was very friendly and courteous, and the lady at checkout is always a pleasure to talk to . My car was nice and clean.
Josh was very friendly and I liked that he checked with me before replacing an engine filter.... More Less
Nice and friendly .
I always enjoy the atmosphere there the employees in the service department is awesome.
Overall experience was great. From the first moment I came to the dealership, vehicle purchase, veh
Unstressed great experience!!... More Less
Oz did very well to help me figure not only what car to purchase, but helped tremendously to get the price to the range where I can afford it. Will definitely recommend others.
Received excellent service and the buying process could not have been simpler.
Great! Multiple options within my stipulations and left with a vehicle I love!
Everyone was very good... More Less
Easy to talk to. Straight talk. No hedging... More Less
Sales people were nice and helpful. Walked in and out with a car the same day.
Fantastic job. The team did very good !... More Less
Great customer service! Friendly and knowledgeable!
Great service, friendly environment
This experience has been so nice. Everyone was extremely helpful and went out of their way to make sure I was happy. Ten out of ten from a first time buyer!
Welcoming staff & Great service.
They went above and beyond to help us get in a new car.
We felt very comfortable with our salesman. He Showed interest in not making a sale but what was best for our family.
"Great experience and great customer service
Very nice experience. Staff stayed after close to finish deal.
We where looking for a new family vehicle and settled on a Kia Sorento. We live in San Antonio and had checked out about four dealerships in this area looking for this specific car and had no luck in what we where looking for in regards to ...MoreWe where looking for a new family vehicle and settled on a Kia Sorento. We live in San Antonio and had checked out about four dealerships in this area looking for this specific car and had no luck in what we where looking for in regards to what we wanted and the price we wanted to pay. Then we found the perfect car for the perfect price online at Univuersity Mazda and Kia in Waco. To my disappointment we where not going to be able to go and see the car in person for about a week but because I did not want to lose the car we made the purchase without making the trip. The car was delivered to us and we signed for everything upon their arrival after we made sure the vehicle was up to our expectations, and it it was. In fact the experience exceeded our expectations and that is because of the work of Kevin. Thank you. I reccomened to buy a car here 1000 percent.
We where looking for a new family vehicle and settled on a Kia Sorento. We live in San Antonio and had checked out about four dealerships in this area looking for this specific car and had no luck in what we where looking for in regards to what we wanted and the price we wanted to pay. Then we found the perfect car for the perfect price online at University Mazda and Kia in Waco. To my disappointment we where not going to be able to go and see the car in person for about a week but because I did not want to lose the car we made the purchase without making the trip. The car was delivered to us and we signed for everything upon their arrival after we made sure the vehicle was up to our expectations, and it it was. In fact the experience exceeded our expectations and that is because of the work of Kevin. Thank you. I reccomened to buy a car here 1000 percent.
The staff at UMK are very friendly and eager to help. The vehicle I purchased was in great condition and they told the absolute truth about every facet of the car. At the end of doing paperwork, I ended up talking to an old rancher man ...MoreThe staff at UMK are very friendly and eager to help. The vehicle I purchased was in great condition and they told the absolute truth about every facet of the car. At the end of doing paperwork, I ended up talking to an old rancher man buying the car next to mine. He stated that he had purchased 6 kia's in the past two years from this dealer and loved the staff and their vehicles. If I didn't expect my Kia to last at least 10 years, I'd definitely do business with them again.
This place works with you more than other places. Very friendly staff ready to help anyone that walks in the door
Recently purchased a car there. Very low stress experience. Everyone I worked with was very nice. Low pressure compared to most car deals I've made.
They were very helpful in finding us a pre-owned car. We are very pleased in our selection and would recommend people to University Mazda Kia.
I didn't think I could get a car, but University Kia made it happen! Now I can ride in style and move on with my life.
Good customer service, great experience
Great experience! Thank you for making this process so easy!
It wa amazing. Spoke with john G often and had all my questions answered. I am a returning customer and will return again.
Very friendly and helpful. Also patient with processing my purchase. I would advise everyone to buy from here
Through their website, I contacted University Mazda Kia (UMK) about a 2017 Sportage SX AWD in their inventory. Initially the sales rep (JonhG) wanted me to come in to their showroom to make the deal. I explained that I lived about 100 ...MoreThrough their website, I contacted University Mazda Kia (UMK) about a 2017 Sportage SX AWD in their inventory. Initially the sales rep (JonhG) wanted me to come in to their showroom to make the deal. I explained that I lived about 100 miles away and recently had a bad experience after traveling to a remote dealer, only to find out that the vehicle's mileage was misrepresented. Not wanting to repeat that mistake I said I have every intention of buying the Sportage but I would only go to the showroom if we already had a deal in place. Then I would test drive it and as long as it check out OK, I would buy it on the spot. He said he understood and we ended the conversation amicably.Later I received a call from Ty, the sales manager,. Price negotiations lasted for a couple of days. Ty, through various intensives and rebates got the price to my comfort level. We made arrangements for the Sportage to be picked up that weekend.Thanks to the efforts of JohnG, the immaculate Sportage was ready for the test drive with Tanner when I arrived at UMK on Saturday, . Everything checked out OK on the drive, so we proceeded on to the finance department with Dannie. There were no last minute surprises or unforeseen charges. Of course there was a lot of document explanations and signing of papers. I was offered extended coverage, which for the moment I declined. No pressure was applied to make me accept the extended coverage offer.Next, JohnG explained and set up the major features of the Sportage as well as covering some lesser conveniences. He also got my cell phone paired to the Sportage. So, about 2.5 hours after arriving at UMK I was headed home in my beautiful blue Sportage. I'm certain I would not have been able to get a better (or as good a) deal in my home town of Austin (which didn't have any SX AWDs, but I did give an opportunity to do business). I met a bunch of friendly people beyond those mentioned and all expressed appreciation for buying the Sportage at UMK. If you are considering buying either brand of vehicle, give University Mazda Kia an opportunity to win your business, even if it is a few extra miles out of the way. I'm glad I did and I would buy from them again.
Great venture my husband wasn't sure he was in on this particular car but loved it and the service
Quicker than I thought it would be
I had a great experience purchasing my first new car. Oz was very friendly and available with any questions I had. Plus, the dealership worked hard in getting me a low interest rate.
Everyone was very helpful in finding the car that I was wanting. They moved at a fast rate and took care of all of my needs. I feel like this dealership is moving in the right direction to help others!
Very friendly and coroporative staff
Nice service center room for clients. Comfortable chairs, unlike many other service waiting rooms. Self service coffee. Staff kept me informed of progress with car.
Henry was exceptionally helpful and the deal went through fast and efficiently. The antenna was taken off and he has ordered a new one for me plus they programmed a new remote key I bought at no charge..My van is in extrodinary condition and has so many perks I haven't found them all yet. Thank you Henry for making my buying experience such a pleasure! Velma Mathews Valley Mills, TX
Kirk was very polite and helpful, as well as professional
bought a new 2015 cx-5 and got a good deal on purchase price and tradein
I leased the vehicle that I had seen at the Miami International Auto Show in November '15. It had the exact equipment that I wanted. When it was time to lease another vehicle, I searched for the Kia dealer in Waco. I sent an email to the salesman and then went to the dealership to drive a Kia. I was pleased with the one that I drove. The people at the dealership were kind in every way. My husband's lease on his current vehicle will be over in July and I think that he will probably look at a Kia.
I rate University Mazda excellent based on the excellent customer service I experienced overall but more specifically from my salesperson, Darrin Locking, who went above and beyond by showing me at least 8 different vehicles along with the pros and cons of each. In addition to that he worked out a deal where I traded in a smaller vehicle with I bought from the same dealership 3 months previous with minimum down or out of pocket. Kudo's to Danny Williams in the finance department who was not only professional but very personable as well. These 2 gentlemen made my car buying experience painless. I recommend them and University Kia/Mazda highly.
my wife Janie and I like that we were not push or felt like we had to make our choice quickly because of rebates....we explain what we were looking for as far as comfort for us since my wife is a short Lady.. Mr Darrin was our sales rep. and he listened carefully to our needs and price range . this is our second car we have purchase at this Kia dealer... we first purchase a Kia van and we honestly felt that we did not have a good service after the sale,but due to the good performance of the Kia van we decided to try again on a new car, a special Thanks to Darrin ,we felt, did a great job to assure that we would be happy with our choice of car that would fit our needs . it took a couple of days for us to make our choice and he worked so well with us...Thank you Mr. Darrin for making it a pleasure to deal with you in buying our new car!!